Refunds

Flat-rate bookings

When you book a flat-rate service you pay up front and the provider commits to scheduling the work within a window shown before you pay (typically two weeks). Your payment is refunded in full, automatically, if any of the following happens:

• The contractor doesn't schedule the work within two weeks of your payment.
• The contractor only offers to schedule the work more than two weeks out from your payment.
• The contractor cancels the request.

If you cancel a booking yourself before the provider has arrived and begun the work, you are refunded the total you paid less 3% of the provider’s price plus $0.50, which is not refundable. The exact amount is shown on the booking screen before you pay.

Anything outside that list is handled through support rather than an automatic refund. Refunds return to the original payment method; card networks typically post them within 5–10 business days. The exact window for a given service is always shown on its booking screen and in your booking confirmation.

Project payments and invoices

Payments for quoted projects go to the Service Provider who did the work. Refunds for those payments are issued by that provider from inside Sesklo (partial or full), and you will see the refund on the same invoice. If you and the provider cannot agree, open a dispute from the project page and Sesklo support will review it.

Each payment you make to a Service Provider through Sesklo includes a Sesklo platform fee of 3% + $1.35 (the percentage is of the amount you are paying, rounded up to the cent). It is included in the total you see before you pay. The Sesklo platform fee is not refundable: a refund from your provider returns what the provider charged, not the Sesklo platform fee.

Recurring services

Recurring services are billed per visit when your provider confirms the visit. The card you saved on the service is charged automatically; if it can't be charged, you get an invoice to pay. Each visit payment includes the Sesklo platform fee (3% + $1.35), which is part of the amount charged to your card. A service billed as a flat monthly amount is charged to your saved card each month, and each monthly charge includes the Sesklo platform fee in the same way. A visit that did not happen is not billed. You can pause, skip, or end a recurring service at any time from the service's page; visits already completed are not refunded.

Service Provider subscriptions

Service Provider plans are billed in advance, monthly or annually. You can cancel at any time and your plan stays active until the end of the period you have paid for. We do not refund or prorate the current billing period. Annual plans are not refunded for unused months. Manage or cancel your plan under Settings → Billing.