Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between you and Sesklo (“Sesklo,” “we,” “us”) governing your access to and use of our website, mobile apps, and related services (the “Services”). By creating an account, or by accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a business or organization, you represent that you are authorized to bind that entity, and “you” includes that entity.

2. Who can use Sesklo

You must be at least 18 years old and able to form a binding contract. You agree to provide accurate account information and to keep it current. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use.

The Services are offered for use in the United States. You are responsible for compliance with the laws that apply to you.

3. What Sesklo is — and is not

Sesklo is a platform that connects homeowners and property managers (“Consumers”) with independent home-service businesses (“Service Providers”) for quoting, scheduling, messaging, payments, and project management. Service Providers are independent third parties. They are not employed by, partnered with, or agents of Sesklo.

Sesklo does not perform home-improvement, repair, or maintenance work, does not supervise or control Service Providers, and does not guarantee the quality, safety, legality, licensing, timing, or outcome of any work. Any contract for services is solely between the Consumer and the Service Provider. Sesklo is not a party to that contract, even where we facilitate quoting, scheduling, messaging, or payment for it.

You are responsible for evaluating a counterparty before engaging them, including verifying licensing, insurance, and suitability for your needs.

4. Consumer terms

• •You may submit project details, request and compare quotes, message Service Providers, schedule work, and pay for accepted work through the Services.
• •Quotes, ballpark ranges, and AI-assisted estimates are provided by Service Providers or generated to assist you; they are estimates, not guarantees of final price, scope, or availability.
• •When you accept a quote or book a fixed-price service, you enter a contract directly with the Service Provider on the terms presented. Cancellation, rescheduling, refunds, and warranty for the work itself are governed by that Service Provider and applicable law.
• •You agree to provide safe, lawful, and reasonable access to the property for scheduled work and to supply accurate address and access information.

5. Service Provider terms

• •You are an independent business. You are solely responsible for the work you perform, for holding all required licenses, permits, and insurance, and for complying with all laws applicable to your services and communications (including CAN-SPAM, TCPA, and state contractor rules).
• •Sesklo charges a flat subscription for Service Provider access to platform features. We do not charge per-lead fees, do not sell the same request to multiple providers on a per-lead basis, and do not sell paid rank or “featured” placement. Rankings are based on the published methodology (e.g. response and completion metrics).
• •You are responsible for the accuracy of your profile, services, pricing, quotes, and any customer or prospect data you upload. For data you upload about your own customers, you are the controller of that data and Sesklo processes it on your behalf.
• •You authorize Sesklo to facilitate communications, scheduling, invoicing, and payment collection between you and Consumers as configured in your account.

6. Payments, fees, and payouts

Payments are processed by our payment processor (Stripe). By paying or receiving payouts through the Services, you agree to the processor’s terms. Sesklo does not receive or store full card numbers.

• •Consumers authorize charges for the amounts presented at checkout, which may itemize the service price, any Sesklo fee, and payment-processing fees.
• •For fixed-price (flat-rate) bookings, Sesklo retains a small platform fee (currently $5 per booking) in addition to processing fees; the remainder is remitted to the Service Provider.
• •Service Providers authorize Sesklo and its processor to collect Consumer payments and remit payouts, net of applicable fees, refunds, chargebacks, and reversals. You are responsible for taxes on your earnings.
• •Where financing (e.g. buy-now-pay-later) is offered, it is provided by a third-party financing partner under its own terms; approval and servicing are the partner’s responsibility.
• •Refunds for the work itself are funded and decided by the Service Provider. Sesklo may facilitate a refund at a Service Provider’s direction but does not itself guarantee refunds for services.

7. Subscriptions, billing, and cancellation

• •Paid subscriptions renew automatically for successive terms until cancelled. The applicable price, billing interval, and next-charge date are shown in your account.
• •We do not require long-term contracts or impose cancellation friction. You may cancel (and, where offered, pause) from your account; cancellation takes effect at the end of the current paid period, and access continues until then.
• •Fees are generally non-refundable except where required by law or expressly stated. We may change subscription pricing prospectively with advance notice; changes apply to the next renewal.

8. Messaging, calls, and SMS consent

The Services include transactional messages (email, SMS, push) needed to operate your account, projects, scheduling, and payments. Message and data rates may apply.

Where a Service Provider uses our voice/receptionist and messaging features, callers who contact a Sesklo-powered number may receive a one-time follow-up text with a link to submit their request. We text people who contacted the business first. You can reply STOP to opt out and HELP for help. Marketing messages, where sent, are opt-in and include an unsubscribe/STOP mechanism honored as required by law.

9. Your content and license

You retain ownership of the content you submit (messages, project details, photos, videos, reviews, documents). You grant Sesklo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt, and display that content solely to operate, provide, secure, and improve the Services and as otherwise permitted by our Privacy Policy.

You represent that you have the rights to the content you submit and that it does not violate law or third-party rights.

10. Acceptable use

You agree not to:

• •Break the law, infringe others’ rights, or facilitate fraud, harassment, or discrimination through the Services.
• •Upload malicious code, attempt to breach security, scrape or harvest data other than as expressly permitted, or interfere with the Services’ operation.
• •Misrepresent your identity, licensing, or affiliation, or post false or manipulated reviews.
• •Circumvent fees, ranking rules, or the intended use of the platform, or use the Services to send unlawful communications.

11. AI-assisted features

Some features use AI to assist with estimates, inspection-report and floor-plan parsing, image renderings, drafting, and support. AI output may be inaccurate or incomplete and is provided to assist, not to replace, professional judgment. You are responsible for reviewing AI-assisted output before relying on it. Our AI sub-processors do not train their models on your data under their commercial terms, as described in our Privacy Policy.

12. Reviews

Reviews must reflect a genuine experience and are gated to accepted-and-completed jobs. Reviews may be removed if they violate these Terms or applicable policies. You are responsible for the reviews you post.

13. Third-party services

The Services rely on third-party providers (e.g. payments, mapping, communications, calendar, and AI). Your use of those integrations may be subject to the third party’s terms, and we are not responsible for third-party services.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, and we make no warranty regarding any Service Provider, Consumer, or the work performed between them.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SESKLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES. SESKLO’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO SESKLO IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Sesklo and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your content, your violation of these Terms or law, or — for Service Providers — the services you provide to Consumers.

17. Dispute resolution and governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Subject to the arbitration provision below, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Florida.

Except for small-claims matters and claims for injunctive relief, any dispute arising out of or relating to these Terms or the Services will be resolved by binding, individual arbitration rather than in court. You and Sesklo waive any right to a jury trial and to participate in a class or representative action. You may opt out of arbitration by written notice to the contact address below within 30 days of first accepting these Terms.

Disputes about the work itself are between the Consumer and the Service Provider; Sesklo is not a party to and is not responsible for resolving them.

18. Suspension and termination

You may stop using the Services and close or delete your account at any time. We may suspend or terminate access if you violate these Terms, create risk or legal exposure, or if required by law. Provisions that by their nature should survive termination (e.g. payment obligations, content license for retained records, disclaimers, limitations, indemnity, and dispute resolution) survive.

19. Changes to these terms

We may update these Terms from time to time. We will revise the “Effective” date and, for material changes, provide notice as required by law. Your continued use of the Services after changes take effect constitutes acceptance.

20. Privacy

Our Privacy Policy explains how we collect, use, share, and retain information, and is incorporated into these Terms by reference.

21. Contact

Questions or notices under these Terms: john@sesklo.com · Sesklo LLC, PO Box 840117, Saint Augustine, FL 32080