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Sesklo

Blog · November 6, 2026

How to cancel Angi Leads: a contractor's guide to the contract terms, lead credits, and what you can't take with you

If you’re a contractor working out how to cancel Angi Leads, the cancellation itself is a phone call. What costs people money is everything around it: the renewal date nobody checked, the lead credits that were still in their window, and the clause that says your access to the account ends when the agreement does — which is a problem if your lead history is still sitting inside it.

Every Angi statement below is quoted from Angi’s own Pro Agreement or its own help centre, with the date each document showed when we read it on November 6, 2026 — not from a third-party roundup. Terms change; open Angi’s pages and check before you act. And the public agreement isn’t your whole deal: it “incorporates by reference any contract you signed during your onboarding with Angi,” and says “the terms of the Contract will govern” where the two conflict. Your term length and your early termination fee, if you have one, live in that signed document. Find it before you call.

How do you cancel Angi Leads?

By phone. Angi’s help article “How to Cancel Your Angi Agreement” (updated September 2, 2026) directs pros to Customer Care at 877-947-3639, Monday to Friday, 8 AM to 8 PM EST. The Pro Agreement (version 1.5, last updated October 6, 2026) says the same: “You may cancel your account by contacting Customer Care at (877) 947-3639, and, where applicable, paying the ETF.”

There’s no cancel button, and the timing isn’t casual: “You may terminate this Agreement upon our receipt of your notice during normal business hours (such termination to be effective upon the close of business on the day properly delivered and received), but you shall be obligated to pay for any leads or services delivered to you prior to us receiving your termination during normal business hours.”

Read that twice. Cancellation lands when Angi receives it, in business hours, and leads delivered before that moment are yours to pay for — a Friday afternoon call that goes to voicemail is a weekend of billable leads. The agreement gives no email address for a termination notice, so call early in the week, and keep your own record of the day, the time and who you spoke to.

Will you get a refund for the rest of your term?

No. The agreement says so twice. On subscriptions: “If you cancel your subscription, you may use your subscription until the end of your then-current subscription term... and you won’t be eligible for any refund of any portion of the subscription fee paid for the then-current subscription term.” And generally: “In the event of termination of this Agreement, you shall not be entitled to any refund of any fees paid to us, including any prepayments.”

So time the cancellation rather than expect money back. Renewal is automatic: your subscription “will automatically continue for either an additional equivalent term or a different term communicated to you at the time of subscription purchase.” The way out of that is notice — “You may prevent the Agreement from automatically renewing by providing notice to Angi before the beginning of a new renewal term” — and at renewal Angi “may increase the Subscription Fee up to ten percent (10%) more than the price you paid during the previous term.”

Leaving before your term ends also means you “may be subject to an Early Termination Fee,” whose amount is in your signed contract rather than the public one. And a bundled discount can be clawed back: cancelling one product “may result in the discount being rescinded retroactively for the remaining products/services, and an immediate additional payment to be charged to your method of payment.”

Does deleting your account stop the billing?

No — and it’s the most expensive misunderstanding on this list. “How to Delete Your Business Account Information” (updated March 5, 2026) says deletion removes your email address and password, your name and your phone number, then states: “Any agreement(s) you have with Angi will not be canceled or voided and you will still be billed for leads.” Requests are typically handled within 30 days, and your public profile isn’t deleted — it “can still be searched by homeowners.” Deleting your login is not cancelling your contract.

How do lead credits work — and what’s the deadline?

Ask for them before you cancel, and treat 30 days from the charge as your deadline even though one Angi page says 45. Credits aren’t cash — they’re account credit against future lead charges, so they’re only worth something while you’re still buying leads.

Angi’s own documents disagree on the window. “How to Request a Lead Credit” (updated August 14, 2026) says “The lead must be less than 45 days old,” and that you should have tried to call the homeowner within 24 hours. The Lead Credit Guidelines on Angi’s pro site say “any and all Credits must be requested by you within 30 days of the date that the charge was incurred” — a page showing no last-updated date at all. The Pro Agreement backs the shorter window for billing disputes generally: they “must be submitted to Angi in writing within 30 days of the date such charges are incurred,” and you “waive all disputes not made within the 30 day period.”

One more thing to check while you reconcile: Angi’s billing FAQ (updated March 5, 2026) says non-annual accounts are billed weekly “(each Wednesday if you have a bank account connected as your primary payment method, or each Friday if you have a credit or debit card connected as your primary payment method).”

What can you take with you?

Your leads, as a file, from a computer. “How to Export and Print Leads” (updated September 24, 2025) describes signing in on the web at office.angi.com, opening Leads → All leads, clicking Export all, choosing a date range and downloading the report — with one hard limit: “You can export up to 1,000 leads at a time.” Years on the platform means several passes through your date ranges. The article doesn’t state the file format or which fields come through, so open the first export and look before you assume the phone numbers are in there.

Do it before the cancellation call. The agreement is blunt about what follows: “Upon any termination of this Agreement, you will no longer have access to your Angi account.”

One caution before that file goes anywhere. The agreement prohibits “selling, sharing, or transferring any of Angi’s Confidential Information, including, in particular, member or Homeowner lists,” and says that knowingly sharing, distributing, transferring or selling an Angi lead, or the information in it, other than as the agreement allows is a very serious breach of contract. Whether moving your own job records into your own software falls under that language is a question for the clauses themselves — read them, and ask your attorney if you’re moving a large book. None of this is legal advice.

What can’t you take with you?

Your reviews. The agreement says the content and information posted on the platform, “including but not limited to profiles, screening information, and customer ratings and reviews (excluding any of your logos or trademarked materials, or other intellectual property owned and provided by you), is the sole and exclusive property of Angi,” and that “you have no right to reproduce, post, publish, display or otherwise use any customer ratings and reviews (including those relating to you and your business) that were originally published on the Angi platform.” Copying them by hand isn’t a workaround either: you “agree not to copy/collect Angi content via robots, spiders, scripts, scrapers, crawlers, or any automated or manual equivalent (e.g., by hand).” Ten years of five-star reviews stay where they are; your own logo and trademarks stay yours.

Your listing, if you wanted it gone. Angi’s consumer FAQ is direct: “providers can’t remove their names from Angi, so companies can’t hide poor ratings or fraud notices.” The agreement keeps a licence to display your information even after your advertising relationship with Angi has ended, as long as Angi makes clear you’re no longer part of its network — with one lever you do have: “upon your written request, Angi will remove this information in a timely manner.”

Your uploads, or a quiet phone. On content: “In the event your Angi account is terminated... Angi and its users may retain your Content and may continue to use any of your Content.” On contact: “all consents provided in this Section will survive cancellation of your account, except if you expressly opt-out by contacting Angi post account cancellation.” If you don’t want calls and texts after you’ve gone, that opt-out is a separate request.

The order to do it in

  1. Find your signed onboarding contract; note the term end date and any early termination fee.
  2. Request credits on every lead still in its window — 30 days from the charge is the safe read.
  3. Export your leads on the web, 1,000 at a time, and save the files somewhere that isn’t another vendor’s account.
  4. Open an export and check it. An export you never looked at isn’t a backup.
  5. Reconcile your billing, and dispute anything wrong in writing within 30 days of the charge.
  6. Call 877-947-3639 in business hours, well before your renewal date, and write down who you spoke to.
  7. Send the removal request in writing if you want your information taken down, and opt out of calls and texts separately.
  8. Watch the next two statements. Billing stops when Angi confirms it stopped, and any claim about a charge has to be made within 120 days of being billed for it.

What changes on a flat monthly subscription

Most contractors start reading cancellation terms because the per-lead math stopped working. Angi’s opportunities FAQ (updated October 15, 2026) says you’re charged for leads “whether or not you open or respond to them,” and that a request goes to “no more than five pros.” None of it buys you software for the work that comes after the lead.

Sesklo is the other shape: a flat monthly subscription for the software you quote, schedule, invoice and job-cost on, with nothing charged per lead, per quote or per request. Pro is $49.99 a month for one user; Team is $99.99 a month for 10 users, plus $15 for each extra one. Every feature is on both plans, annual billing is 15% lower, and the first 30 days are free with no card needed. There’s no annual contract required and no early termination fee. When your customer pays you through Sesklo, they pay Sesklo’s platform fee on top of your price, and Stripe’s payout fee on each bank payout is passed through to you at cost — both are listed on the pricing page.

Two things straight, since this article has been hard on someone else’s fine print. Sesklo doesn’t refund unused time either: the business owner cancels on the website, in Settings → Billing & Payments, whenever they like, and access runs to the end of the period already paid for. If you chose annual billing, you paid for the year up front, and unused months aren’t refunded. And Sesklo is newer, so it promises no number of homeowner requests — if what you need in February is volume, a lead marketplace does something Sesklo doesn’t.

Where it’s deliberately different is the way out. On the website or in the iPhone and Android apps, the business owner goes to Settings → Billing & Payments → Export my data → Download my data (.zip) and gets the business’s records as spreadsheets: customers, your contact list, properties, jobs, quotes, invoices, payments, recurring services, payout fees and your price book. It works on any plan, needs no phone call, and keeps working after you cancel. It isn’t everything, and here are the gaps in the same breath: photos, documents and message threads aren’t in it, nor are your schedule, time records, job costs, checklists or your contacts’ addresses, and the payments sheet shows only the payment method and a card’s last four digits.

If you want your Angi export to become your customer list, on the website go to My Customers → Customer Database → + Add or import, download Sesklo’s Excel template and move your columns into it — names, company, email, phone, address and notes — then preview the changes before anything is saved. It doesn’t read an Angi file as Angi produces it, so plan on that step.

If you’re weighing the switch, the dated side-by-side is at Sesklo vs Angi, where every Angi figure is quoted from Angi’s own documents and linked. Then read what Sesklo costs — a flat monthly subscription, Pro or Team, with no per-lead fees — and start the free 30 days before you make the cancellation call, so you’re not running the business out of a spreadsheet in the gap.