Blog · November 11, 2026

How to leave Jobber: a contractor's guide to cancelling, exporting your clients, and what doesn't come with you

If you’re a contractor looking at a Jobber alternative, cancelling is the easy part — Jobber puts a Cancel Subscription button right in your account settings. The part that catches people is the deadline behind it. When your paid access ends, Jobber’s own help article says you lose access to your clients, jobs and invoices. So the real job isn’t cancelling. It’s getting everything out of the software you’re leaving while you still can, in the right order.

This is that procedure, start to finish, plus an honest account of what moves into another tool and what doesn’t. Every Jobber step below is quoted from Jobber’s own help centre or its terms of service, with the date each page showed when we read it on November 11, 2026 — not from a third-party roundup. Jobber updates its product and its policies often; open its help centre and check before you act.

How do you cancel a Jobber subscription?

Sign in on the web as an admin user, click the gear icon, choose Account and Billing, find the “Change your subscription” section and click Cancel Subscription. Jobber’s article “Cancel Your Jobber Subscription” (updated October 28, 2026) says “You must be an admin user to cancel a Jobber subscription.” Afterward, it says, “You’ll then see a confirmation that your Jobber account cancellation is in progress,” and “This screen will display the date your subscription was set to renew.”

In the Jobber app, the same article’s path is More → Subscription, then “Click the red button to Cancel Subscription.” If you pay through Apple or Google, refunds aren’t Jobber’s call: “any refund requests must go directly to your app store,” and “Jobber isn’t able to process these on your behalf.”

Three things in Jobber’s own wording shape your timing.

You keep access until the period ends — then you don’t. “When you cancel your Jobber subscription, you’ll keep full access to your account until the end of your current billing period.” On an annual plan or a monthly plan with a one-year commitment, “your access continues until the end of that full term, not just the current month.” Then: “After that date, your subscription won’t renew and you’ll lose access to your account data, including clients, jobs, invoices, and any other information stored in Jobber.” The time between clicking cancel and that date is your export window — and the cancellation article itself doesn’t mention exporting at all.

Don’t expect the unused time back. Jobber’s terms of service (last updated September 22, 2026) say “The Service is billed in advance on a monthly or annual basis and fees are non-refundable,” and “There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account.” Section 3.2 says “Your subscription will continue indefinitely until terminated in accordance with Section 18 below,” and for annual subscriptions it asks that “you cancel your subscription at least thirty (30) days prior to the Renewal Commencement Date” — or, if Jobber sends you a notice that your annual subscription will renew automatically, “you will have thirty (30) days from the date of the Jobber notice.” The same section’s month-to-month clause also names some annual subscriptions, so if you’re on annual, read section 3.2 yourself and put the earlier date in your calendar.

Cancelling isn’t closing. Jobber treats these as two different things. A cancelled account still exists, so “in the future you could reactivate the same account.” Permanently closing it is a separate step: “How Do I Permanently Close My Account?” (updated October 29, 2026) says it comes after cancelling, that “Only account owners can request that their account is permanently closed,” and that you type “CLOSE” to confirm. It’s blunt about the result: “Once an account is closed it is final,” and “Any information that you had in your account will no longer be retrievable.” Don’t close until every export below is saved somewhere you control.

What can you export out of Jobber before you cancel?

Your client list, most of your reports (including jobs, quotes, visits and invoices), and your products and services list — each as a CSV that is almost always emailed to the address you sign in with rather than downloaded. Run all of them before you click cancel, and open each one when it arrives.

Four details that are easy to miss:

• Check who can export. “Only admin users are able to import and export clients,” though Jobber adds that “some client data can be exported by team members with the Reports permission setting.” Run the client export as an admin.
• Don’t filter the client export by tag. “If you select multiple tags, only clients who have every selected tag will be included in the export.” Leave tags empty if you want everyone.
• Pick “All columns” on reports. “Selected columns” exports only the columns on your screen. And not every report exports: per “Reports Basics,” the Taxation, Waypoints and Job Follow-ups reports can’t be. If you need those numbers, screenshot them or copy them out by hand.
• Check the login email. Everything lands in the inbox of whoever ran the export. Make sure that’s a mailbox you’ll still own next month.

What can’t you take with you?

Photos and files are the slow part. Jobber’s “Files and Media Library” (updated September 24, 2026) — which “is available on the Plus Plan or with Marketing Suite” — lets you tick files and download them, but “Downloading by checkbox selection works within one client’s Files and media library at a time,” and “You can’t select or download files across multiple clients in a single action.” Outside the library, “Notes and Attachments” (updated October 28, 2026) says “The option to export is only available when there are five or more attachments within one saved note,” which sends a zip to your login email. Below five, you open the note and save each file one by one. The close-account article adds that files in PDF format, such as quotes, jobs and invoices, “can be downloaded individually.”

So if years of before-and-after photos matter to you — warranty calls, insurance claims, a dispute you haven’t had yet — budget real hours and start with the clients most likely to come back on you.

A few other gaps, stated carefully. As of November 11, 2026, we couldn’t find a Jobber help article documenting a single, account-wide download of everything. The terms are frank that backups are on you: section 18 says termination “may also include removal or access restrictions in respect of some or all of the materials uploaded by you and other records and data in your Jobber account; you are encouraged to ensure you have backups of your materials and data at all times.” After termination, “you may request deletion of certain materials uploaded by you or other Content,” and “To the extent the data is in Jobber’s possession, custody, or control,” Jobber will delete it “subject to the retention policy in our Privacy Policy” and, if you ask, certify that in writing. If anything here matters to your business, ask Jobber Support in writing before your access ends.

And then there’s the part no CSV holds: how your business is set up. Job forms and checklists, quote and invoice templates, automated messages, your online booking setup, your accounting connection — that’s configuration, not rows. Screenshot it. Rebuilding from a screenshot takes an afternoon; rebuilding from memory takes a season.

The order to do it in

1. Confirm you’re an admin, and that your login email is one you control.
2. Export the client list — CSV, no tags selected.
3. Export every report you use with “All columns,” and the invoices report on All time with line items.
4. Export products and services.
5. Download photos and files for the clients that matter most.
6. Screenshot your settings, templates and forms.
7. Open every file and check it. An export you never looked at isn’t a backup.
8. Save everything outside any software — your own drive, not the next tool’s account.
9. Click Cancel Subscription and note the end date on the confirmation screen. On annual, do it at least 30 days before renewal.
10. Only close the account permanently once you’re sure you’ll never need to look anything up again.

What actually moves into Sesklo, and what doesn’t

Being straight about this matters more than winning the switch. Today, Sesklo takes in your customer list. On the website, My Customers → Customer Database → + Add or import uses Sesklo’s own Excel template: you download it, move your columns from the Jobber client export into it — names, company, email, phone, address and notes — and preview the changes before anything is saved. In the iPhone and Android apps, the + button on My Customers can import a CSV and picks up common column headings (first and last name, company, email, phone, address, city, state, ZIP); it doesn’t bring notes across, and it saves straight away.

What it does not do today: it doesn’t read a Jobber export file as Jobber produces it, and it doesn’t bring over your jobs, invoices, schedules, products and services, photos or cards on file. Plan on starting those fresh. If a one-click Jobber import is what decides it for you, that doesn’t exist here today, and you should weigh it that way.

The question to ask whichever software you pick next

Ask it before you pay, not when you’re leaving: can I get all of my data out, by myself, without asking anyone — including after I cancel?

Here’s Sesklo’s answer, so you can hold us to it. On the website or in the iPhone and Android apps, the business owner goes to Settings → Billing & Payments → Export my data → Download my data (.zip). It downloads your records as spreadsheets: customers, your own contact list, properties, jobs, quotes and invoices with their line items, payments, recurring services, your price book and your payout fees. It works on any plan, needs no support conversation, and keeps working after you’ve cancelled.

Our gaps, in the same breath: photos, documents and message threads aren’t in that export — they’re files, not rows. Your schedule, time records, job costs and checklists aren’t in it either, and contact-list addresses don’t come out. Full card and bank details aren’t in it because Sesklo doesn’t hold them; the payments sheet shows only the payment method and a card’s last four digits. And for a job you quoted but didn’t win, the export carries the category, city and state rather than the homeowner’s name and street address.

If you’re still deciding, Sesklo vs Jobber puts the two side by side. Sesklo is a flat monthly subscription, Pro or Team, with every feature on both plans and no per-lead fees, and the first 30 days are free with no card needed — enough time to run a real week of jobs on it before your Jobber term runs out.